Having a valid support contract for ALL(!) licenses, they can be transferred to new servers any time and FREE OF CHARGE and even update to the latest version of the W-ELP software if needed. If this is NOT the case, then those costs apply:
- A new support contract for minimum one year starting from the license transfer is mandatory
- The maintenance gap must be closed by backdating the support contract until the expiration date of the old one. Please follow this link to learn why maintenance is important for you.
It is allowed to run both servers for max. 4 weeks in parallel, but then the ELP software on the old server must be uninstalled.
Here are the steps for moving your configuration on another server:
- Simply install the latest version from here on the new server.
- If the hostname of the target system is different from the hostname where W-ELP is currently running then you have to apply for a license change which will be processed within 1 business day.
- Don't forget to set the access rights - the W-ELP Control Center informs you about that at the initial start.
- On the old server open the workpath folder, for Windows it's: C:\ProgramData\WELP. If W-ELP was installed in 2017 or earlier the default workpath resides in the subfolder forms in the program folder where W-ELP was installed. Delete all files with ending *.pdf, *.in, *.out and *.trg
- If you have a local archive directory, check if you need the files/directories in there as well on the new server.
- Then copy the "workpath" folder and it's sub-folders completely over to the new server
- If the queue names on the new server are identical to the old one and they already exist, continue with step 10.
- Windows only: Open the file convert.ini in the workpath folder and erase the complete rule: [ELP activated printers] with ALL REM keys below.
- Open all your ini files and check if you have rule names like the print queue names (Linux: printer names) on the old server. If yes change them to the new name convention.
- Do the same thing if you have rules based upon user names or driver names.
- If the new ELP was installed into another directory structure, check that none of your ini-files have the old installation path hard coded, e.g. c:\ProgramData\WELP can be replaced by #ELP_FORMS_PATH#. (In Linux be sure the -d Command Line Argument is provided)
- Windows specific additional configuration: Start the W-ELP Control Center and enter in the Startup Agent the new license key. Then
- If the queue names are identical to the old server exit the agent, click on the Install Tab. All queues can now be activated in the information popup you get.
- If they are not identical, set the two check boxes to no and activate the needed queues.
- You are done!
WARNING: Before doing that, it is strongly recommended so save your complete installation.
If you have a valid service contract for ALL(!) licenses, you are allowed to update your system any time to the last version without any charges for an update license.
If you have installed the version 16.08.12 or later W-ELP allows an in-place update. This means that the standard installer W-ELP installer recognizes if the installation can be updated or not. If you are running an older version of W-ELP you have to backup your configuration and uninstall/reinstall the W-ELP product and re-apply your configuration. You might also want to read the new readme.txt file in the welp\welpprint folder.
1. Make sure the Windows Spooler service is running (other type in the elevated Administrator DOS command prompt: 'net start spooler' or Start -> Settings -> Control Panel -> Administrative Tools -> Services -> Print Spooler) because otherwise the uninstall will fail.
2. To uninstall, simply go to Start -> Settings -> Control Panel -> Add/Remove Programs and select the “ELP + Queue Control” for un-installation. The uninstaller will proceed the following steps:
- Reset printers, which are still running with 'welpprint' as print processor (switch from 'welpprint to 'WinPrint')
- Remove registry entries
- Delete shortcut in Program Group/Start menu
- Delete installation directory with program files
- Restart spooler (first stop spooler, then start back again)
- Delete print processor dll in system directory
- Remove print processor 'welpprint'
NOTE: While uninstalling, the spooler is stopped and restarted (net stop/start spooler). So make sure no important print jobs are currently processed (e.g. on a print server).
In order to clean up completely, delete the W-ELP installation directory and in the registry the HKLM - software - welp folder. In both cases including their possible sub folders.
Linux, Unix etc versions:
Simply remove the elp directory and reset the plug-in of the software into your printing systems, like CUPS.