You got stuck in your implementation and need help?

For installation problems, please have a look into the Installation Manuals.

If you have problems with your configuration it's worth to have a look at our extensively described Examples. Maybe you find the solution there.

If you still need help please follow those steps, our experience tells us, that 90% of all questions from our side could be answered, looking simply into your files.

Windows Installation:

 

Steps for MS Windows platforms:

Hints:

 

Steps for Unix/Linux users:

 

If we need to review your installation online we are able to do that with your preferred screen sharing tool which is allowed by your security department. Our standard supported tools for this purpose are TeamViewer, GoTo (GoToMeeting) or Microsoft Teams. The latter must have the "give control" feature enabled by your Microsoft 365 admin. If none of these are possible, please contact us before the meeting to agree on an alternative remote meeting tool like HopToDesk, RustDesk, AnyDesk, WebEx, Zoom, etc.

 

Related articles: Rule Assistant, More Debug Options, Font Analysis, Glyph Table Creation