During the initial step you will need to scan your network for one or all Ricoh printer(s). The number of times how often the green progress bar on the right-hand side of the "Start scan" button cycles is equivalent to the number of SNMP communities which needs to be scanned.

If no devices are found please follow the given hints:

If devices are found IBS Control Center (Intelligent Bar Code System Control Center: IBS CC) advises which devices are:

* If IBS CC - in terms of network - is not connected directly to the device (e.g. remotely, through VLAN, firewall, ...) it might be correctly installed and working anyhow. If you have a reasonable suspicion send a well known test file which contains barcodes and check the printout.

If IBS is up and running (either demo or licensed) in the device the column "IBS Comm.port" is populated with the IP port number and the column "CONVERT" shows the internal Firmware revision of IBS.

Unless having it turned off in the settings menu the IBS CC lists the devices of the last scan.


We recommend to turn that function off or choose No on exit if you are a support person and visit different companies:

Save Scan Result

Note: As some of the devices could be powered off, IBS CC checks again the accessibility of the devices and remove them from the list is they are not available.

As some new devices could have been set up in the meantime, or are now powered on, you may want to run a new Search or simply check if the last searched devices are still accessible.

The table provides the information whether a printer model supports IBS.

If there are installation notes available for a specific device, they will be automatically displayed once the device is selected.

Used SNMP communities In order to read back information from the devices, the SNMP protocol must be enabled (Simple Network Management Protocol).
By default the community name is public, but especially larger companies use for security reasons their own community name[s]. Click on Change.. to define any available names in new projects, or apply an existing project setting.
Local Networks Select this option to search for all Ricoh devices that are on the same sub net of your network.
IBS generates a broadcast on the net and the powered-on devices will react on the request
IP address range All TCP/IP addresses within the entered range and sub net mask are pinged one after another.
Important: You may search in theory from up to This however will take a long time and if your network traffic is monitored there might be some warnings! We strongly suggest that caution is taken when entering the range! Currently you cannot abort this function.
Each address not found may take about 1,5 seconds. You may speed up the search by reducing the SNMP time out in the Settings menu. However, there may be a disadvantage should the Ricoh device fail reading back captured data streams.
Single device This option detects a single device and is the fastest option.
Start scan On selection and depending on the above selected search mode, all found devices are displayed in the table below.
While scanning, the Settings menu cannot be accessed.
Refresh found devices Be sure to check if all listed devices are still accessible. If they are not, the device will be removed from the list.
Check license database This button is inactive, when no devices are listed in the table or all license files are downloaded.
This button helps to maintain all devices with licenses. What it does for every device listed in the table:
  • Checks if a license file does already exist in the license directory
  • If not, IBS CC connects to the internet and check the IBS database, if a license for that device was in the past released. If yes, the license file is automatically downloaded
This option does match all listed devices against the IBS license database. As described below, devices which do not have IBS installed or licensed, but a license was issued, will be displayed in the table in orange.
DC-specific doc. Link to the official Ricoh devices specific documentation
Device table This table lists in the Scan view usually All found devices. The columns can be
  • rearranged by dragging the column header to the right or left
  • sorted by clicking in the column header cell
  • and the columns can be shown or hidden by right click into the header area.
Red marked device This is the demo device added in the setting menu for a default but unavailable device.
Green marked device This device is not licensed.
Blue marked device This device is licensed.
Orange marked device This device is not licensed, but a license file exists in the license folder C:\ProgramData\IBS_CC\LicenseFiles on your local Windows machine.
IBS capable
Not installed
Demo mode
List all found Ricoh devices, even if they cannot be IBS enabled.
List all found Ricoh devices which can be IBS enabled.
List all found Ricoh devices which can be IBS enabled but IBS is not yet installed (Demo or licensed version).
List all found Ricoh devices which have IBS in demo or fully licensed installed.
List all found Ricoh devices which have IBS installed, but still operate in demo mode.
List all found Ricoh devices which have IBS enabled and are licensed.
Note The text file models.ini lists all supported devices. You can easily add additional devices.
Hint: If you know that a specific IBS version runs as well on an unsupported model, you may add here the model description.



Network adapter settings

This popup window (see below) appears after starting scanning once the first option is selected: Local Network(s). IBS CC lists all network adapters incl. virtual adapters and you have the option to select / deselect any of these adapters. At least one adapter must be selected. In most cases the selection is subject to set once or even left by default, and will never change.

Note: VMware adapters are by default not selected as normally they do not provide a result.

Network Adapter

If your printer / MFP is not found, then you may check the SNMP community setting on the device. If that still does not work send the log file to This email address is being protected from spambots. You need JavaScript enabled to view it. with a problem description including date and time when the issue occurred.