How can I get support?

General questions Technical or configuration related questions
All about licensing (fees and modules)
Forms are not printed
I need more licenses Which printer languages does ELP support
Which platforms and operating system are supported see also >> Which drivers should I use under MS Windows
  How can I print from a DOS application
Does ELP support Novell or Banyan VINES Differences between a DIMM/MFC/USB firmware or appliance and the software version
How can I capture a spool file Improving the printing Speed of Windows
How can I capture jobs coming in with standard TCP/IP protocol Test files do print with my configuration ok, but my real data stream not
  Remove Form Feeds / Pages
Hardware recommendations I use the ELP_Command G and get extra [forms] pages after the job
  I print 2 pages with the ELP_Command G, my second page is the form and 3rd the data stream
Pre-sales Questionaire Postscript support

 

What are the hardware recommendations for using W-ELP?

W-ELP needs for each print job the CPU power of about copying the print file 4 times. When you archive the print file there is one more copy time on top. But for the MyPrintArchive function also 1 less because you don't read the print data back. So the processor is used as like the print data is copied 4 times into another file.
So it is very few CPU power needed. But we even can reduce it by 50%, so it is possible to limit it to 2 copies, but then the archived files need to be stored under the user logon name or any other name ELP gets from the print processor.
For getting the archived files back, it is like copy them 2 times. Plus 0.2 seconds.
So in general if the server has less power, the only thing that can happen is that the user waits instead of one additional second maybe 2 or 3 additional seconds, but I think he needs more time to walk to the printer than that.
Based on our experience we can tell that the Windows overhead of controlling queues needs more time...
For Unix and other operating systems, you may subtract 2 to 3 copy times, if you work with STDIN and STDOUT piped commands
Conclusion: As conditions for the W-ELP server, please follow the recommendations of the operating system vendor for a server, which holds the print server role (incl. the consideration of the number queues).


I need more features / licenses?

Please fill out this form ELP Server/License Change and send it to Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!.


All about licensing (fees and modules)

The product ELP does have a lot of features. They are grouped into modules. The BAS module is obligatory for all licenses.

Any module license needs to be purchased for all needed licenses. Unless it is not a big installation, the modules can´t be splitted, e.g. 5 bar code (BAR) and 4 Forms-Management (FOR) licenses. In that case you need to purchase 9 licenses with BAS, BAR and FOR modules.

The modules BAS, BAR, FOR, EMU, UNI, PLU, UNF and SND are per licensed per output device / Queue.
The modules RAW-IN, PDF, TIF and/or DS are licensed per server, respectively per cluster node, if the code isn't used shared by the nodes.

The amount of needed licenses "Z" is calculated according those rules:
X = Amount of printing devices which will be driven by the ELP/W-ELP software.
Y = Amount of the printer queues driven by ELP for those X devices and or for the archive etc.
Z = MAX (X,Y) - note that "Z" is the higher value in the comparison of the Values X and Y

Note: If ELP serves a FollowMeTM kind of system, then you need licenses for all devices, the data stream might be printed on.


What features are available for which printer languages?

PCL5: This is our default printer language. ELP was originally designed for PCL5, therefore all features are available for this printer language.
PostScript: Bar codes are possible. The data stream can be converted to PCL for applying the full ELP functionality
TIFF: If turned on, Tiff data streams are automatically converted to PostScript.
PCL6: Only conversion to PDF is possible and banner pages.
PDF: If the function is not disabled, the data stream is automatically converted to PostScript
Kyocera Prescribe, Epson, Printronix PGL, Printronix VGL, Proprinter DS, Cobrabox, PSi bar codes and Cals:
Such data streams are converted to PCL5, and then all features can be used.


Which platform operating systems are supported?

Printable fact sheet

Name Supported Platforms Remarks
W-ELP Windows Vista/7/8/8.1/10/2008/2008R2/2012/2012R2/2016 (32Bit and 64Bit Versions), Cluster server, Terminal server Enhanced features available (like e-mail support, creation of PDFs etc.)
NT and 2000 are no longer officially supported since 2011, 2003 and XP are no longer officially supported since 2016
X-ELP Linux, Solaris, HP-UX, AIX, True64, VMS Other Unix platforms can be support upon request (Linux / Unix / AIX / Solaris etc )
B-ELP IBM iSeries and AS/400 Not all W-ELP functions are supported
AP-ELP Networked Ethernet appliance which works in a TCP/IP printing environment Optional output methods like USB or Parallel port possible, 1 device per appliance
I-ELP* Internal printer/MFP based (product is shipped on a memory flash card, existing hard disk of MFP's can be used as well) Sold as IBS in the "Ricoh World"
Installation and configuration of ELP for Ricoh devices.
OEM-ELP* Depends on the 3rd party vendor Always bundled with a 3rd party vendor application
S-ELP* ANSI-C Compiler needed Source code is supplied to the customer, various Terms and Conditions of usage are possible

* These names are internal codenames used by stethos only


Which drivers should I use under MS Windows?

Printing from a Windows application: My print device supports PCL5 but the manufacturer does not supply a PCL5 print driver:

The good information is, that PCL5 is very much standardized and nearly all printers or MFPs of all manufacturere does support that language.
The differences between the devices or manufacturer is, if there is one at all, the handling of the device options. So stapling or punching commands, or sometimes with which numbers the input and output paper trays are selected.
But the good news is, that exact those commands are set by ELP using the key ELP_Command. Even in mixed environment, ELP offers methods to set the correct command for each printer model.
So if the manufactirer offers no PCL5 print driver, then select simply another one:
  1. Use an older PCL5 driver from the manufacturer, if available
  2. Use a PCL5 driver from MS Windows for the printer, if available
  3. or one of the drivers named in the tips below,.
Finally note, if ELP is activated in a queue and a certain manufacturer provided printing function like booklet or so is not working anymore, install a second queue with the same driver, point the port to the first ELP activated queue but do NOT activate ELP on that one. Then you have all functionality of the driver from the manufacturer and ELP is also activated in the first queue. Obviously you print on the second queue then and printing does take a little longer as the job is queued twice.

Printing from Linux or another host based system (like SAP):

In this case you can use any driver in your shared windows queue. The job arrives in the spooling part of the queue and rund NOT through the driver.
 

Forms generation:

It is recommended to install a PCL5, 5e or 5c driver for your oldest used printer. And add also two queues named "ELP FORM B/W" and "ELP FORM color" which are used for printing the forms to file.
However there are huge differences between the drivers and the print job sizes they produce.

Data stream printing

stethos tries to do everything to support any PCL5 windows driver. In very rare cases however, searching and maybe reading values in the data stream or printing colored documents with colored forms may fail.

Hints if you have problems:

  • Avoid using a color driver for printing black and white only data streams to a color enabled printer, using colored ELP forms.
  • Using anyway ELP_Commands for forms and printer management, you are able to use any driver you like, from any manufacturer, as ELP does handle the manufacturer specific [tray] settings.
  • A 32bit color driver for all Windows operating systems HP-CLJ-9500-Driver-32bit
    A 64bit color driver for all Windows operating systems HP-CLJ-9500-Driver-64bit

Read here more about how ELP works under MS Windows.

 


Does W-ELP work together with Novell? I want to add here Banyan VINES as well.

Preamble: I assume, that ELP should trace data streams within a certain queue.
Answer is YES and NO!
The problem: Both network systems take the print data stream before the Windows spooler (Print Processor) which makes sense, because why to spool it twice. Unfortunately then, the data stream will never reach the ELP process.
The current solution: Do not connect the PC directly to the Novell Server, just let the Windows print queue, where ELP is installed, print to lpt1, 2 or 3. Then use the Novell capture command to reroute lpt1 to your Novell Server Queue.

In conclusion:

A) If the ELP is installed on a client PC, then you have no problems.
B) Direct on a server is unfortunately not possible.

We may have some expertise to look even behind the curtain on a Novell server, but then we need first to know which release the client uses.
If you know a way how to call within a Novell server queue an external software, please let us know.


How can I print from a pure DOS application using the W-ELP software?

1st case: The DOS application runs in a DOS Box under MS Windows using a network printer:
Redirect the data stream from LPT1 to any MS Windows queue, like NET USE LPT1 \\server\Sharename
The queue can be on the same PC or any other PC/Server. Of course it needs to be an ELP supported Windows system on it (See above). Then install ELP and activate ELP in this queue. The queue itself will be connected to the printer.

2nd case: The DOS application runs in a DOS Box under MS Windows, the printer is connected via LPT1.
If the DOS application is able to print to LPT2, then set it to LPT2, redirect LPT2 using the same method as above to the queue, which prints to LPT1.

3rd case: The DOS application runs in a DOS Box under MS Windows, and it could not print to lpt2.
Add a second Centronix card to the PC and connect the printer via LPT2. Redirect as mentioned above lpt1 to the queue which is printing to lpt1.

4th case: It is a pure DOS PC, and the printer is connected to LPT1
4.1) Use ELP as a DIMM
4.2) Some software can print to a file first, and then the file could be copied copy /b ... to lpt1, or the software uses the DOS print command.
In this case, you are maybe able to generate and a batch file like this:
convert infile outfile -s.... -c.... -p...
print outfile
del outfile
del infile


What is the difference between a DIMM/MFC/USB firmware or appliance and the software version?

Before answering this in detail, please note that there is a way in W-ELP to set it to the DIMM mode, meaning only the DIMM functions will work.

  1. Once PPAdmin is set to the DIMM Mode, it enables the 2 buttons, which loads the forms and generated setup ini file(s) to the printer, like the macro loader from HP or Euroform F&FM.
  2. In DIMM Mode the automatic downloading of Micr and OCR-A and B fonts is disabled, as if needed, fonts can be installed on the FSA Dimm
  3. Some variables are not available in the DIMM, like in and out file names and time functions.

Please check the list of all ELP keys which keys are available in DIMM mode.


My configuration is screwed,

then you may want to reset ELP to its default after installation settings. Please follow these steps:

  • Maybe save your ini file before overwriting.
  • Exit PPAdmin Control Center if open
  • Please copy in the welp\forms folder the file convert.ori over the convert.ini file.
  • You can start with a new configuration by reopening PPAdmin Control Center

 


Where are my Forms on the page?

When I print from Windows test pages, all is fine, but when I print from my Linux or old DOS application there are copies printed, but no forms are added.

ELP needs form feeds at the end of every page. Without them, there is no form added. There are some possibilities to add forms on a page, here are the two most common ones:


Improving the printing speed of Windows

Disclaimer: Modifying the registry can cause serious problems that may require you to reinstall your operating system. We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.

Change the Printer Spooler Priority

Normally the printer spooler runs at the same priority as other services on a system. If your system is being mainly used for printing or handles a large number of print jobs you can use this tweak to change the priority class the print spooler.

Open your registry and find this directory: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

Create a new DWORD value, or modify the existing value called 'SpoolerPriority' using one of those settings :
0 = Normal priority,
1 = High priority,
0xFFFFFFFF = Idle priority

Exit your registry, you may need to restart or log out of Windows for the change to take effect.


Test files do print with my configuration ok, but my real data stream not

  1. When printing through a MS Windows driver, make sure a PCL5 driver is installed
  2. When printing from DOS or Unix / Linux etc. make sure the data stream uses form feeds for page breaks. Where are my forms?
  3. Need help, here is the key to success: Need help? How to get support!

Can ELP change Postscript streams like PCL streams

For speed reasons Postscript and PCL6 files are by default NOT parsed and NOT changed at all by ELP

BUT:

If you add this statement into the rule GLOBAL of the convert.ini:

BarcodesPostScript=ON

then ELP will also parse Postscript for our way of printing bar codes (Having PCL bar code commands in the Postscript file and the output will be automatically in Postscript). As a side effect, the Search_xxx commands are in that configuration also all fully performed!


Q: I am printing from a main frame and the first page is printed with the form but no data on. My ELP_COMMAND=C1F500;

Solution: Remove unloved FormFeed


Q: I am printing my color form using the ELP_COMMAND=C1G500; but it is always added a blank page at job end

ELP is speed. This means there are some limitations, here for example there is no look ahead so after the last form feed the form 500 is again inserted, even there is no data anymore.

Solution us this command instead: ELP_COMMAND=C1:1-#PREPARSEPAGECOUNT#G500; and make sure that the key Preparsing=ON is set in the rule GLOBAL.


Q: I print 2 pages with the ELP_Command G and my second page is the form, and 3rd the data stream

Usually this is the same problem as when selecting duplex and the job is still not duplexed. See here for this.

So try to set the page commands all on the first page, or if for example tray changes need to be performed, use them on the specific page, where the change needs to be performed. See here